Effective Date: 23 May 2025 

1) Introduction

Welcome to Stressbusters Ltd. By using our website, placing orders, or engaging with our services, you agree to comply with the following Terms & Conditions. These govern your rights and obligations when using our site and purchasing products or services from us.

2) Conditions of Use

• All users of this website agree to comply with these Terms & Conditions when purchasing products or engaging with our services.
• Any misuse or fraudulent activity will result in immediate termination of service access.

3) Non-Stock Items & Back Orders

If an item is out of stock, we will notify you and place it on back order. You will always be contacted with the option to cancel your order if you prefer not to wait.

4) Order Cancellation & Returns

We strive for high-quality service, but if you’re unsatisfied, please contact us. Our return policy includes:

• A 14-day return option for all products.
• Customers must notify us within 7 days of receiving goods if they wish to return them.
• Items must be returned in their original condition and packaging.
• Return shipping costs are the customer’s responsibility.
• Refunds will exclude shipping costs incurred by Stressbusters Ltd and may be subject to a 10% restocking fee.

5) VAT & Pricing

• All orders within the UK and European Union include 20% VAT.
• Customers outside the UK/EU may request VAT removal—please contact us for details.

6) Delivery Schedule

• Orders are processed immediately and typically dispatched within 1 working day.
• UK deliveries generally arrive within 2–3 working days, but please allow up to 14 days in exceptional circumstances.
• International deliveries typically arrive within 21 days, though times may vary based on customs processing.

7) Shipping & Handling

• Shipping and handling costs for mainland UK are outlined at checkout.
• Northern Ireland, Highlands of Scotland, and overseas orders may have additional charges based on courier rates.
• For international orders, please email [Your Email Here] or call [Your Phone Number Here] for pricing details.

8) Data Protection & Privacy

• We do not disclose buyers’ information to third parties except as required by law.
• Cookies are used on this website solely for functional purposes, such as tracking shopping cart contents.

9) Security Measures

• All transactions are securely processed via gateway providers, ensuring no payment data is stored on our servers.
• Our website is scanned regularly for security vulnerabilities and malware protection.
• Sensitive personal data is encrypted via Secure Socket Layer (SSL) technology.

10) Contact Information

If you have any concerns or queries, please contact us via:

• Email: info@stressbusters.co.uk
• Address:176 Melrose Avenue, London NW2 4JY

11) Changes to These Terms

Stressbusters Ltd reserves the right to update these Terms & Conditions periodically. Any changes will be published on our website. Continued use of our services constitutes acceptance of revised terms.